Specialised palliative and hospice care, supporting patients, families and communities across Johannesburg and Soweto.
Whether you are a patient, a family member, a healthcare professional or a community partner, we are here to help.
HospiceWits provides specialised palliative care, support and education to improve the quality of life for patients and families living with life-limiting illnesses. We believe in a compassionate community where no one has to face serious illness alone.
Palliative care is specialised medical care for anyone facing a life-limiting illness, from diagnosis to end-of-life care. We offer an inter-disciplinary, holistic, person-centred approach that includes pain management, symptom control and psychosocial counselling.
Palliative care can support people living with a serious, life-limiting or life-threatening illness, including:
Palliative care is based on the person's needs, not only on their diagnosis.
The focus of palliative care is to enhance the patient's quality of life. This includes managing symptoms, discussing goals of care, the pros and cons of treatment options, providing extra support and care coordination.
Palliative care is provided by a team of doctors, nurses and other specialists who work together with the patient's primary care team to provide an extra layer of support. The medical team will continue trying to treat and cure the illness, and palliative care will keep you comfortable.
Palliative care can begin at any point from diagnosis, including while a person is still receiving active treatment. Its purpose is quality of life while managing the illness, and some people receive it for years.
Medication education and symptom management, navigating through the progression of the illness, support and education for patient and family, advance care planning, and transitioning to hospice, if and when appropriate.
Care should start from the time of diagnosis, through treatment and living with the illness.
The focus of hospice care is comfort care rather than cure, assisting with goals of care and planning for end-of-life care.
This includes intensive comfort care that relieves pain and symptoms while attending to an individual's physical, personal, emotional and spiritual needs. The medical team will work together and focus on the reversible causes of pain and symptoms, and will keep you comfortable.
Pain and symptom management is key. The patient is always at the centre of care, with the goal of helping them live comfortably and with a sense of normalcy, respect and dignity.
Care should start when the patient chooses to stop or go without curative treatments. The focus changes from treating the disease to providing comfort and relieving pain, symptoms, anxiety and stress.
There are many misconceptions about hospice care, and they can prevent people and families from seeking support when they need it most. The earlier you receive palliative and hospice support the better for both the patient and families. Let's separate the myths from the facts and explore what hospice care is really about.
More than one fifth of all hospice patients have a diagnosis other than cancer. Hospice also serves patients and their families who are coping with end-stages of chronic illness such as emphysema, Alzheimer's, HIV/AIDS and neuromuscular diseases.
Hospice services are covered by most medical aids. However, should medical aid funds not be available, or if a patient is not on medical aid, HospiceWits continues to provide its services with set rates for private payment.
As a family-centred concept of care, hospice focuses as much on the grieving family as on the dying patient. We offer individual and family counselling before and following the death of the patient, and grief services to the community at large, serving schools, places of worship and the workplace.
HospiceWits recognises that patients with a life-threatening illness may live alone, or with family members who are unable to provide care. We make every effort to co-ordinate with community resources to make home care possible, or to assist in finding an alternative location where the patient can receive care.
HospiceWits employs experienced, qualified medical and nursing personnel with skills in symptom control, and offers quality palliative care using advanced technologies to prevent or alleviate distressing symptoms.
While those affected by a life-threatening illness may struggle to come to terms with death, our staff will gently help them find their way at their own speed. We welcome enquiries from families who are unsure about their needs and preferences, and our staff are readily available to discuss all options and to facilitate family decisions.
HospiceWits acknowledges and respects the end-of-life choices of its patients and their families. We do not require a "do not resuscitate" status for admission. However, patients and their caregivers who want information and counselling regarding end-of-life issues will be provided with this.
Once an individual is registered as a HospiceWits patient, we continue to receive services for as long as it is required. Services are not discontinued unless they are no longer necessary or the patient chooses to discontinue them.
Ideally HospiceWits would like to start the journey with the patient and family upon diagnosis. When death is in sight, there are two options: submit without hope, or live and celebrate life to the fullest until the end. The gift of hospice is its capacity to help families see how much can be shared during the journey through personal and spiritual connections.
Hospice patients are often admitted to a hospice from hospital, and sometimes vice versa. Hospices work together with oncologists, surgeons and other specialists as part of an inter-disciplinary team.
HospiceWits does not believe in, or practise, euthanasia, and responds by addressing the needs underlying the request for euthanasia. Our staff are well trained in pain and symptom control and will ensure that the emotional and social needs of the patient are met.
HospiceWits follows the World Health Organisation guidelines for pain management. Morphine is only appropriate for severe pain that has not responded to weaker drugs. Many patients use other drugs effectively and do not always need morphine.
Palliative care never says "there is nothing we can do".
Doctors, nurses, social workers, counsellors, caregivers and volunteers work around one care plan — wherever the care is needed.
We provide compassionate, person-centred palliative care for people living with life-limiting and life-threatening illnesses. Our care focuses on comfort, dignity and quality of life, while supporting each person according to their individual needs, wishes and circumstances.
Our multidisciplinary team works with patients and their families to manage symptoms, relieve pain and other sources of distress, and provide emotional, psychological, social and spiritual support. Care may be provided in the patient's home or through our Inpatient Unit, depending on the patient's needs.
We support people living with cancer, HIV and AIDS, dementia, organ failure, stroke, COPD and a broad range of other life-limiting illnesses.
We also support families and caregivers, recognising that serious illness affects everyone close to the patient.
For many patients, being cared for at home provides comfort, familiarity and a sense of security. Our Home-Based Care service provides coordinated palliative care in the patient's own home, wherever possible.
We work alongside patients, families and caregivers to provide care that supports comfort, dignity and quality of life. The family is an integral part of the care team, and we provide guidance and support to help them feel more confident in caring for their loved one at home.
Upon registration, a registered nurse will be allocated to the patient and family and will arrange an appointment for the initial medical assessment. The frequency of nursing visits is determined by the patient's clinical needs and the appropriate tier of care identified at registration.
Our Home-Based Care team includes registered nurses who work in collaboration with the patient's medical practitioner and our Home-Based Care doctor, where appropriate, to ensure that care remains responsive to the patient's changing needs.
Our team provides ongoing nursing care, including medication management, symptom management and other appropriate clinical support. Patients and families can also access psychosocial and counselling support when needed.
We also offer respite care according to the needs of the patient and family, providing short-stay support for periods of up to two weeks. If a patient's condition deteriorates and their care can no longer be safely managed at home, admission to our Inpatient Unit may be considered. The Inpatient Unit provides 24-hour nursing care and monitoring.
Patients may hire appropriate medical and care equipment through HospiceWits to support their care at home. Our team can advise families on equipment requirements according to the patient's needs.
There is always a registered nurse on call to provide nursing support outside routine visits. Your care team will advise you on how to contact the nurse on call.
For urgent or life-threatening medical emergencies, families should contact their local emergency medical service or hospital.
To register or refer a patient for Home-Based Care, please visit Registration. Information about registration, costs and the referral process is available there.
Our Home-Based Care service covers Greater Johannesburg and Soweto. If you are unsure whether your area is covered, please contact our Intake team for assistance.
Compassionate, specialised care in a comfortable and private environment
Our Inpatient Unit provides specialised palliative care in a calm, supportive and homely environment, with comfort, dignity and quality of life at the heart of our care.
Our Inpatient Unit is temporarily situated in Kensington, with easy access from all major routes. It provides short-term care, respite care and end-of-life care for patients whose needs cannot be adequately managed at home.
Our Inpatient Unit is a five-bed unit, with each patient accommodated in a private room. There is no sharing of rooms. Each room is designed to provide a comfortable, homely environment and is equipped with a fridge, comfortable seating and a television. The privacy of each room allows patients and their loved ones to have space, dignity and meaningful time together.
Soweto Hospice will open an Inpatient Unit in early January. In the meantime, the Intake Office in Diepkloof assists patients and families with access to Home-Based Care services.
Patients may be admitted when:
Our aim is to provide care that responds to the individual needs of each patient while supporting their family throughout the admission.
Our multidisciplinary clinical team provides 24-hour nursing care and monitoring, with a dedicated doctor providing daily medical care on the ward. Medication can be supplied and managed by the unit as part of the patient's care.
The Inpatient Unit is open 24 hours a day, 7 days a week, and there are no fixed visiting hours. A family member may stay with the patient, and children are welcome to visit.
We recognise that serious illness affects the whole family. Loved ones are encouraged to remain involved in the patient's care and are welcome to spend meaningful time with them.
End-of-life care is a deeply personal experience. The wishes of the patient and family are respected, with care provided in a way that honours their individual preferences, needs and circumstances.
We offer short-term respite admissions according to the needs of the patient and family. Respite admissions are available for up to two weeks.
Patients must be registered with HospiceWits before admission.
A patient may be referred by their registered nurse, Home-Based Care doctor or another healthcare professional involved in their care.
Following referral, the patient will be assessed and admission will be considered subject to availability in the ward.
There is a cost associated with admission to the Inpatient Unit.
Information regarding fees and payment arrangements is discussed during the intake and registration process and included in the relevant agreement. Our Finance team will be happy to discuss any questions regarding costs.
We do not offer long-term care in the Inpatient Unit.
Our approach is holistic and considers the physical, emotional, psychological, social and spiritual needs of each patient. Patients and their loved ones can also access psychosocial and counselling support where needed.
Please speak to our Psychosocial Services Leader to enquire about alternative care options.
We care not only for the physical well-being of our patients, but also for their emotional and psychological well-being through a holistic, person-centred approach. We support patients and their loved ones with counselling, compassionate connection and comfort throughout their journey.
We offer emotional and psychological support to both patient and family members, providing compassionate understanding and aid as they navigate the journey of illness, loss and grief.
Alongside the patient, family members may also experience stress, uncertainty, confusion and anxiety when a loved one is diagnosed with a life-threatening illness.
A dedicated team of trained volunteer counsellors help address the fears, concerns and needs of each person involved. Counsellors provide guidance, companionship and support during difficult times.
Support does not end with the loss of a loved one. We continue to offer compassionate support after a death, helping individuals and families cope with grief, loss and the many emotions that follow.
The experience of loss and grief can make it difficult to cope, adjust and return to everyday activities. When grief is prolonged or remains unaddressed, it may affect a person's physical, emotional, social and spiritual well-being.
We offer individual and family counselling, by appointment, in our Inpatient Unit and at the family home.
We guide families through continuity of care and end-of-life planning, and can assist with family conversations, decision-making support, advance care planning, and connecting families with appropriate resources and services.
Getting started is simple. You do not need to have everything worked out before you call.
You don't have to navigate this alone. We're here to help.
Our private patient tier structure is discussed with families during intake and registration. Please contact our Intake team for details.
Our organisation is not state funded and is dependent on our fundraising efforts, support from our donors and funders, volunteers, and the generosity of the communities we serve, to maintain a high level of service to patients and their families.
We provide care to both private patients and patients with medical aid. To make our services as accessible as possible, we offer an affordable tiered fee structure for private patients, based on individual circumstances.
Our Finance Department is available to discuss fees and payment arrangements with families, and will work with you to find an appropriate and manageable solution wherever possible.
Download, complete and return these to our Intake team at intake@hospicewits.co.za, or call 011 483 9100 if you would prefer us to send them to you.
To be completed by the patient's medical practitioner.
To be completed by the patient's medical practitioner.
The PDF is the HospiceWits-branded version, best for printing or sending to a referring doctor. The Word version can be completed on a computer before printing or emailing.
Every patient has the right to dignity, respect and information, with meaningful participation in decisions about your care. Your rights and choices will always be respected by our team.
Advance care planning is about making your wishes known before a crisis occurs, helping your loved ones and healthcare professionals understand what matters to you and what care you would or would not want.
Making a will need not be complicated. You can buy a pre-prepared blank will document from most stationers, download one of many templates from a reputable resource, or use a professional.
Once this is done, keep the will in a safe place and tell your family where to find it. Make a copy for a trusted family member or friend. Revise it if anything changes, and on a regular basis.
A living will, also known as an advance medical directive, allows a person to record their wishes about future medical treatment in case they become unable to communicate or make decisions for themselves.
In South Africa, living wills are not currently expressly recognised as legally enforceable documents. However, they remain an important means of communicating and documenting a person's healthcare wishes.
A living will can indicate preferences regarding life-sustaining treatment, resuscitation and other medical interventions, particularly when treatment may only prolong the dying process.
Under the National Health Act, a person can also make a written mandate appointing someone to make healthcare decisions on their behalf if they later lack capacity.
Keep the following documents together in a master file, with another copy left with a trusted person or institution:
This information is general guidance and is not legal advice. Please consult an attorney or a qualified professional about your own circumstances.
Sharing knowledge. Building skills. Supporting well-being.
HospiceWits shares its expertise in palliative care and psychosocial support through training, education, wellness programmes and practical support services.
Our programmes are designed for healthcare professionals, caregivers, community care workers, organisations, workplaces, families and members of the public. We offer workshops, talks, presentations, skills development and tailored programmes, developed according to the needs of the people and organisations we serve.
Our training and educational programmes provide practical knowledge and skills for those involved in caring for people living with serious and life-limiting illness.
Training can be offered to:
Topics may include palliative care, end-of-life care, communication, symptom management, psychosocial support, grief and bereavement, caregiver support, advance care planning and ethical issues in palliative care, amongst others.
Programmes can be delivered as workshops, talks, presentations or tailored training sessions, depending on the needs of the group.
HospiceWits Soweto provides training for community care workers in basic nursing care in Diepkloof on designated Thursdays, subject to a minimum of 10 people.
Community care workers work alongside our Home-Based Care nurses, providing basic care and support to patients in their homes across Soweto.
Please contact our Soweto office: irishlole@hospicewits.co.za
HospiceWits offers Corporate Wellness Days and Employee Wellness Programmes designed to support the emotional, psychological and overall well-being of employees.
Programmes can be tailored to the needs of each organisation and may include:
Our team can work with organisations to develop meaningful, practical and engaging employee wellness programmes that respond to the needs of their employees.
We have a limited range of equipment available for hire to HospiceWits patients to support care in the home environment.
Equipment may include:
A deposit is required for equipment hire, with monthly hiring fees, and equipment must be returned in good condition once no longer needed.
Please contact our team to enquire about equipment availability, suitability and hire arrangements.
Whether you are looking for professional training, caregiver education, community care worker development, a corporate wellness programme or equipment for a HospiceWits patient, our team can assist.
Contact us to discuss your needs or arrange an introductory meeting with one of our experienced team members.
Your donation helps us provide essential palliative and hospice care services to patients and families in Johannesburg and Soweto, regardless of their financial circumstances.
Your contributions enable us to offer pain management, emotional support, spiritual care and holistic assistance to those facing serious illness. They also allow us to train dedicated healthcare professionals and expand our community outreach programmes, ensuring that no one has to face their journey alone.
Every donation, big or small, makes a difference. With your support, we can continue to bring comfort and hope to those who need it most.
Your donations, whether single, monthly or annual, will help to secure the future of HospiceWits, meaning that we will continue to provide the best palliative and hospice care for everyone who needs us, now and for generations to come. Even the smallest contribution can make a difference.
Together, we can help individuals live their remaining days with dignity, and provide families with the care and guidance they deserve.
Regular giving is the most useful kind of support, because it lets us plan care rather than react.
A single gift, whenever you are able.
Scan the code with the SnapScan app, or with your banking app if it supports SnapScan.
On your phone? You can't scan your own screen, so tap below instead.
Donate with SnapScanShould you prefer to make a donation via EFT, please contact our Intake Office for our banking details.
Club 2000 is a fun and exciting way to support HospiceWits while standing a chance to win cash prizes.
Every quarter there is a guaranteed R20,000 first prize — and six further cash prizes.
With a small monthly commitment of just R50 per membership number, you'll not only have a chance to win, but also support a vital cause, making a real difference to local families who need us now more than ever.
Our Inpatient and Home-Based Care services rely on the regular income generated through Club 2000.
Quarterly draws are held in March, June, September and December. Winners are notified by email and displayed on our website, with their permission.
Create a lasting impact with a gift in your will.
People just like you have chosen to include HospiceWits in their wills. They do this not because they are wealthy, but because they care deeply about making sure that others receive the care and compassion they value.
HospiceWits has stood for nearly 50 years. By including us in your will, you can make sure that the values that have been important to you in your life live on. Your gift will help provide palliative care, pain relief and emotional support to patients and families for generations to come.
Making a gift in your will to HospiceWits is more than a generous act. It is a way to carry your story, and the values that define you, far into the future. Every gift, large or small, helps sustain the essential services we provide to people in need. Your gift will:
HospiceWits
7 Ash Street, Houghton Estate, Johannesburg
Telephone 011 483 9100
NPO 000-708 · PBO 930002687
If you already have a will, you can add us using the suggested codicil above.
For assistance or to discuss your options, please contact Amina Majam, Fundraising & Events Administrator, on 011 483 9100 / 9170 or aminamajam@hospicewits.co.za.
When you support HospiceWits, your generosity goes further. Not only in changing lives, but also by providing you with a direct tax benefit.
As a registered Non-Profit Organisation and Public Benefit Organisation, HospiceWits is authorised by the South African Revenue Service to issue Section 18A tax certificates for qualifying donations.
NPO 000-708 · PBO 930002687
What to send with your proof of payment:
Your support ensures that patients and families facing serious illness receive quality palliative care and compassion, while helping you make smart, tax-efficient charitable choices.
Fund a wheelchair, a hospital bed, a piece of clinical equipment, or a community event. Equipment sponsorship puts practical care directly into patients' homes.
Volunteers play an important and valuable part in the work done by HospiceWits. They are involved in many aspects of the organisation, from administration tasks to event assistance.
Relevant training and supervision is given to volunteers who are involved in patient care. Whether you can give a morning a week in one of our shops, help at an event, or train as a volunteer counsellor, there is a role for you.
Every donated item has the power to make a difference. When you donate to our charity shops, your pre-loved goods are given a new life, while the proceeds from their sale help support the compassionate care and services provided by HospiceWits.
Our shops trade as HospiceWits Charity Shops. The four branches are open 09:00–17:00 Monday to Friday and 09:00–14:00 on Saturdays, and are closed on Sundays and public holidays.
Find us at the Rosebank Flea Market on Sundays, 09:00–16:00.
15984 Eben Cuyler Drive, Diepkloof Zone 3, Soweto
Please email irishlole@hospicewits.co.za to enquire about days and times.
Whether you are downsizing, updating your wardrobe or spring cleaning and would like to donate your items, call 011 728 1052 and we will arrange a time to collect.
Give your pre-loved items a new life. We welcome good-quality donations across a wide range of categories, including:
Clothing, shoes, handbags, accessories and jewellery.
Linen, bedding, décor, kitchenware, crockery and household goods.
Tables, chairs, shelving, cupboards and other good-quality furniture.
Books, educational materials, stationery and board games.
Garden tools, equipment, flower pots and outdoor items.
Small appliances, vacuum cleaners and other working household equipment.
And more. If you're unsure whether we can accept something, please contact your nearest HospiceWits charity shop.
We offer a range of partnership opportunities tailored to your company’s goals.
Connect your product with purpose by donating a portion of sales to HospiceWits.
Support us by offering professional services, equipment, or other resources.
Inspire your team and connect with your community by organising an event in support of HospiceWits.
Wellness days, fundraisers, community gatherings and awareness events across Greater Johannesburg and Soweto, including our annual Tree of Light.
The event our families, supporters and community look forward to every year.
Join us for a night of remembrance. We gather to celebrate life, remember those we have lost, and light up our annual Tree of Light.
Bring your family, friends and camp chairs for a memorable evening of reflection, remembrance and community connection.
Sponsorship packages are available at every level.
A look back at events we have shared with our supporters and communities.
A community walk in support of patient and family care, bringing supporters of every age together.
A community favourite, run with the support of our charity shops and the volunteers who make them work.
Our team and volunteers wrap gifts at shopping centres over the festive season, so a few minutes at the counter becomes support for patient care.
Care sites, offices and charity shops across Greater Johannesburg and Soweto.
150 Langerman Drive, Cnr 7 Grays Street, Kensington
Inpatient Unit
Open 24 hours a day, 7 days a week
Phone lines available 24 hours: 011 483 9123
Intake Office
Phone lines open 08:00–16:00: 011 483 9100
15984 Eben Cuyler Drive, Diepkloof Zone 3, Soweto
Open 08:00–16:30, Monday to Friday. An Inpatient Unit opens in early January.
7 Ash Street, Houghton Estate, Johannesburg
Open 07:30–16:00, Monday to Friday
Please call the Intake unit or your Home-Based Care registered nurse.
Should phone lines be down due to unforeseen area outages, please check our social media pages.
Sunday pop-up, 09:00–16:00
15984 Eben Cuyler Drive, Diepkloof Zone 3
Email irishlole@hospicewits.co.za for days and times
Branches open 09:00–17:00 Monday to Friday, 09:00–14:00 Saturday. Closed Sundays and public holidays.
HospiceWits is overseen by its Board and led by a management team with experience across clinical care, retail and people.
Board Chairperson
Clinical Board Committee Chairperson
Fundraising and Human Resources Board Committee Chairperson
Retail Board Committee Chairperson
Finance Board Committee Chairperson
Chief Executive Officer
Palliative Care Manager
Retail Operations Manager
Human Resources Manager
The people behind the care, across every part of HospiceWits.
HospiceWits is a non-profit organisation providing palliative and hospice care support to anyone with a life-threatening illness, within the greater Johannesburg metropolitan area and Soweto.
We have been the leaders in the palliative care field for nearly 50 years, offering an inter-disciplinary, holistic, person-centred approach to palliative care including pain management, symptom control and psychosocial counselling.
Our experienced team supports not only patients living with cancer, but HIV/AIDS, dementia, organ failure, neurodegenerative diseases, strokes, COPD and other life-limiting illnesses. We also support families struggling with the demands of daily caregiving.
At HospiceWits, life is affirmed while death is regarded as a natural process, which is neither postponed nor hastened.
Our story began in 1977, when young nursing sister Margaret Lebish came to South Africa as a development officer. Recognising the need for compassionate terminal care in Johannesburg, she ensured that understanding this need formed part of her work. Her successor, Arend Hoogervorst, continued the vision, and in March 1979, the Hospice Association of the Witwatersrand was founded.
Working alongside volunteer doctors and nurses, and in partnership with the Home Care Advisory Service of the Southern Transvaal Branch of the National Cancer Association, the first hospice care programme was launched in Johannesburg.
Among the pioneers were Stan and Shirley Henen, who became actively involved in 1979. From their home in Hurlingham, Sandton, they began training caregivers and helping to build awareness and support for the hospice movement. With a small group of committed volunteers, their efforts helped establish a permanent home for hospice care. By 1984, the first property in Houghton had been purchased and a six-bed unit, including a hospice pharmacy, was established.
In 1988, our connection with Soweto began when our first facility opened on the grounds of Mofolo Clinic, initially caring for patients in donated containers. As the need for hospice and palliative care grew, particularly during the HIV/AIDS pandemic, we continued to expand our services. In 2007, a purpose-built Inpatient Unit opened in Diepkloof.
Our work has always been supported by the generosity and involvement of our community. In the 1990s, we opened our first thrift stores as part of our fundraising efforts. Over the years, these efforts grew into much-loved annual fundraising initiatives, including Tree of Light, Night with the Stars and our annual Book Fair.
As the need for palliative and hospice care has evolved, so too has our organisation. In 2024, we became Greendale House Palliative & Hospice Care, reflecting the changing landscape of palliative care and the needs of the people we serve.
Today, our team of more than 60 full-time staff, including doctors, nurses, social workers, psychologists and volunteer counsellors, continues to care for and support people living with life-threatening illness.
Our history is built on a simple but enduring belief: that every person deserves compassionate care, dignity and support when facing serious illness. And as we look to the future, we carry the experience, commitment and community spirit of those who came before us.
And now, in 2026, we are coming full circle. With the lessons learned through our journey as Greendale House Palliative & Hospice Care, we return to our roots and to the name where our story began — HospiceWits. We are carrying everything we have learned forward into the next chapter of our evolution and remain committed to the future of palliative and hospice care. We are back. We are coming home.
To be a leading and trusted provider of accessible, holistic and innovative palliative, hospice and healthcare, enabling individuals and families to live with the best possible quality of life.
To help patients live their lives to the fullest, free of pain and distress, and to provide support to patients and their families.
We provide compassionate, holistic and high-quality palliative, hospice and healthcare to individuals and families, while expanding equitable access to underserved communities through clinical excellence, education, innovation, strategic partnerships and sustainable resource mobilisation.
To enable all patients and their families dealing with a life-threatening or life-limiting illness. To receive holistic palliative care, enabling them to live life free from suffering, and surrounded by love and support.
Providing direction and support.
Selflessly caring for others.
Treating everyone with dignity and kindness.
Striving for the highest quality of care.
Announcements, stories and updates from across HospiceWits.
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Whether you need care, want to refer someone, or want to help — start with a conversation.
150 Langerman Drive, Cnr 7 Grays Street, Kensington
15984 Eben Cuyler Drive, Diepkloof Zone 3, Soweto
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You don't have to navigate this alone. We're here to help.
Every page on this website, in one place.
How we handle personal information collected through this website, and what your rights are.
Last updated 30 September 2026 · Approved by HospiceWits for publication
HospiceWits is the trading name of the Hospice Association of the Witwatersrand, a registered non-profit company providing palliative and hospice care in Greater Johannesburg and Soweto.
We are the responsible party for the personal information described in this notice, as that term is used in the Protection of Personal Information Act 4 of 2013 (POPIA).
Our Information Officer is Mr Sihle Mooi, reachable at info@hospicewits.co.za.
This notice explains what we do with personal information collected through our website — when you sign up for our newsletter, contact us, download a form, or make a donation.
Personal information we hold about patients and their families as part of providing care is handled separately, under our clinical and patient confidentiality policies and the laws that govern healthcare records.
We collect your first name and email address. We use them to send you news about our work, our events and our appeals. We do this because you asked us to, and you can stop it at any time.
We collect your name, contact details and whatever you choose to tell us in your message. We use this to respond to you and, where relevant, to arrange care.
We collect the information on the form, which may include health information about a patient. We use it to assess and arrange care. Health information is treated as special personal information under POPIA and we handle it accordingly.
Our payment providers collect your payment details in order to process your donation. We never see or store your card or banking details. We keep a record of the donation itself so that we can thank you, account for the funds, and issue a Section 18A tax certificate where one applies.
Our website does not set tracking cookies and does not use advertising trackers.
We do not sell your personal information. We do not share it with anyone for their own marketing.
We share it only with organisations that help us operate, and only as far as they need it to do their job.
We may also disclose information where the law requires it, or where it is necessary to protect someone's life or health.
Our website and our mailing list are hosted in South Africa. If any of our providers process information outside South Africa, we will only use providers bound by protections comparable to POPIA.
You have the right to:
To exercise any of these, email us at info@hospicewits.co.za or write to us at 7 Ash Street, Houghton Estate, Johannesburg. We will respond within a reasonable time and, in most cases, at no charge.
If you are not satisfied with how we have handled your information, you may contact:
We take reasonable steps to protect personal information against loss, unauthorised access and misuse. Access to patient and donor information is limited to staff and volunteers who need it to do their work.
If a breach occurs that is likely to affect you, we will notify you and the Information Regulator as POPIA requires.
We may update this notice from time to time. The version in force is the one published on this page, and the date below tells you when it last changed.
Last updated: 30 September 2026
Private & Confidential
Issued by HospiceWits · applies to all email sent from the organisation
The following terms shall apply to this e-mail communication, attachments and all subsequent e-mail communications and attachments, collectively referred to as the electronic message, Hospice Association of the Witwatersrand (HospiceWits) or any of its subsidiaries may send to you, the receiver.
This e-mail disclaimer shall always take precedence over any other e-mail disclaimer(s).
The information contained in this electronic message is confidential and may be legally privileged. It is intended solely for the use of the receiver (the specifically identified individual or entity) to whom Hospice Association of the Witwatersrand has addressed the electronic message and others expressly authorised by the Hospice Association of the Witwatersrand. If you are not the intended receiver, you are hereby notified that any disclosure, copying, distribution or acting in reliance of the contents of this information is strictly prohibited and may be unlawful. If you are not the intended receiver of this e-mail (or such person’s authorised representative), then please notify the sender of this e-mail immediately by return e-mail, facsimile or telephone and delete this message from your system. You may not print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person. Hospice Association of the Witwatersrand is not liable for the improper or incomplete transmission of the information contained in this electronic message, or for any delay in its receipt.
Hospice Association of the Witwatersrand is not liable for any harm or loss resulting from malicious software code or viruses in this e-mail or its attachments, including data corruption resulting there from. Any advice or information contained in this e-mail is subject also to any governing agreement between us. Only a member of the governing board, the chief executive officer, the financial supervisor or a senior supervisor of the Hospice Association of the Witwatersrand or an individual expressly authorised in writing by any of the aforementioned capacities for a specific transaction AND for a determinable period, acting within the scope of their authority, is able to bind Hospice Association of the Witwatersrand contractually. A general authority granted in terms of a delegation of authority or resolution or any other similar document shall not confer the required authority to bind Hospice Association of the Witwatersrand unless specifically stated otherwise.
Unless expressly indicated as such, nothing in this e-mail constitutes an offer, warranty or representation from Hospice Association of the Witwatersrand. Hospice Association of the Witwatersrand expressly contracts out of sections 22 – 26 of the Electronic Communications and Transactions Act (25 of 2002) (“ECTA”). No electronic communication including any data message such as an e-mail or SMS, sent or received will give rise to a binding legal transaction. All legal transactions which are to be entered into with Hospice Association of the Witwatersrand must be concluded in accordance with Hospice Association of the Witwatersrand’s standard contract policy. Hospice Association of the Witwatersrand shall not be liable if any variation is effected to any document or correspondence emailed unless that variation has been approved in writing and signed by the organisations Chief Executive Officer. Use of scanned versions of hand-rendered signatures to give the impression that an e-mail has been “signed” by the sender, is not permitted by Hospice Association of the Witwatersrand and the inclusion of such a “signature” is of no additional force or effect.
In accordance with the ECTA, an e-mail is only deemed to be received by Hospice Association of the Witwatersrand once Hospice Association of the Witwatersrand designated employees acknowledges receipt thereof. Hospice Association of the Witwatersrand will be deemed to have sent an e-mail once reflected as sent on the Hospice Association of the Witwatersrand’s e-mail server. An auto-reply shall not constitute a response for the purposes hereof. If this electronic message contains offensive, derogatory or defamatory statements or materials, it means the message has been sent outside the sender’s scope of employment with the Hospice Association of the Witwatersrand and only the sender can be held liable in his/her personal capacity.
Hospice Association of the Witwatersrand respects your privacy and acknowledges that this e-mail will contain personal details, which may belong to you, others and/or to your company (personal information). By sending Hospice Association of the Witwatersrand this email communication, you expressly Hospice Association of the Witwatersrand consent to process and further process the personal information which will be done in accordance with the Protection of Personal Information Act (4 of 2013) (“POPI”).
This e-mail disclaimer shall be governed by the law of South Africa. Any dispute arising from or in connection with this disclaimer shall be resolved at Pretoria in accordance with the Rules of the Arbitration Foundation of Southern Africa by an independent appointed arbitrator and in accordance with the Protection of Personal Information Act (4 of 2013) (“POPI”).
